Purpose: The purpose of this study is to bring about an exhaustive measurement instrument of employee engagement and validate the same in Indian settings. Design/methodology/approach: This descriptive and cross-sectional study initiates with reviewing the available literature in the field of...

Total Quality Management (TQM) is a never ending process of improving work processes. It operates according to the premise that organisations cannot rest comfortably without continuously improving whatever is being done. There has to be a culture of continuous improvement and everyone in the...

Purpose – The main objectives of the present research were to: look at the strategic role‐played by the HR professionals at various stages of TQM implementation; identify precisely how do they operate as internal consultants; study the interface between HRD and other departments to support...