The role of online gig platforms in local labor markets has recently been debated with two competing predictions: online gig platforms either complement local employment by matching service demand and supply and creating job opportunities, or substitute local employment by obsoleting workers...

The healthcare market faces severe information asymmetry — patients struggle to evaluate the clinical quality of hospitals and make choices accordingly. To inform patients of hospital selection, crowdsourced review platforms (e.g., Yelp) have begun to display hospitals’ clinical quality...

Online retailers are increasingly mindful of maintaining a long-term relationship with customers, rather than simply focusing on one-time purchases. It is thus critical to ensure that customers continue revisiting a retailer’s website to explore its products and subsequently make purchases....

Electronic health record (EHR) systems allow physicians to automate the process of entering patient data relative to manual entry in traditional paper-based records. However, such automated data entry can lead to increased reimbursement requests by hospitals from Medicare by overstating the...

The familiar ’five-star’ ratings and reviews system makes it easy for consumers to use product evaluations across competing platforms to choose the product or service that is most likely to match their preferences. However, the ability to easily shop around for ratings and reviews raises a...

Crowdfunding aims to collect small investments from a large number of backers to support a project by fundraisers. Although uncertainty has been an important issue in the reward-based crowdfunding literature, there is limited research on how backers respond to probabilistic uncertain rewards....

We analyze the spillover effects of the online reviews of other co-visited products on the purchases of a focal product using clickstream data from a large retailer. Drawing upon signaling theory, as online reviews serve as signals, the proposed spillover effects are moderated by: (a) whether...