Poksinska, Bozena; Pettersen, Jostein; Elg, Mattias; … - In: International Journal of Quality and Service Sciences 2 (2010) 2, pp. 206-216
Purpose – This paper aims to present and discuss the current state of quality‐improvement activities in Swedish companies. The paper focuses on the drivers for quality improvement; types of approaches, tools and techniques, and organizational aspects influenced by quality improvement; and...