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Achieving competitive advantage through quality management
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Tensions raised by TQM demands upon work design in technologically controlled environments : the case of a call centre
Sá, Patrícia Moura
;
Pinto de Sá, Ana Cristina
- In:
Achieving competitive advantage through quality management
,
(pp. 253-264)
.
2015
Persistent link: https://www.econbiz.de/10011300804
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