Fall, Ndeye Astou Manel; Diop-Sall, Fatou; Poncin, Ingrid - In: Journal of Services Marketing 35 (2021) 7, pp. 901-917
Purpose: Digital service innovations have enabled service market access, transforming Africa. This paper aims to investigate individual and contextual drivers of experience value of mobile money transfer (MMT) service during post-adoption given impacts of individual/cultural characteristics in...