Jian, Zhaoquan; Kwan, Ho Kwong; Qiu, Qian; Liu, Zhi Qiang; … - In: The Service Industries Journal 32 (2011) 5, pp. 683-698
The present study examines the link between abusive supervision and frontline employees' service performance by focusing on the mediating role of organization-based self-esteem (OBSE) and the moderating role of relational-interdependent self-construal (RISC). The results of analysing 324...