Social media has become important in shaping the public discourse on controversial topics. Many businesses therefore monitor different social media channels and try to react adequately to a potentially harmful opinion climate. Still, little is known about how opinions form in an increasingly...

Organizations introduce virtual assistants (VAs) to support employees with work-related tasks. VAs can increase the success of teamwork and thus become an integral part of the daily work life. However, the effect of VAs on virtual teams remains unclear. While social identity theory describes the...

When attempting to solve a problem, humans call upon cognitive resources. These resources are limited, and the degree of their utilisation is described as cognitive load. While the number of parameters to be taken into account and to be processed by modern-day knowledge workers increases, their...

Im Kontext des IT-Service-Managements stellt ein wesentlicher Faktor zur möglichst effizienten und effektiven Entstörung gemeldeter Probleme das Incident Management dar. Aufgenommene Störungen werden dabei identifiziert, protokolliert und kategorisiert, so dass nachgelagerte Strukturen, wie...