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Roundtree, Robert I.
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California management review : CMR
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Knowledge Management - Client Co-Production in Knowledge-Intensive Business Services
Bettencourt, Lance A.
;
Ostrom, Amy L.
;
Brown, Stephen W.
; …
- In:
California management review : CMR
44
(
2002
)
4
,
pp. 100-128
Persistent link: https://www.econbiz.de/10006615939
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2
Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
Meuter, Matthew L.
;
Ostrom, Amy L.
;
Roundtree, Robert I.
; …
- In:
Journal of marketing
64
(
2000
)
3
,
pp. 50-64
Persistent link: https://www.econbiz.de/10005957433
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