Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
Year of publication: |
2000
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Authors: | Meuter, Matthew L. ; Ostrom, Amy L. ; Roundtree, Robert I. ; Bitner, Mary Jo |
Published in: |
Journal of marketing. - Chicago, Ill : Publications Group of the American Marketing Association, ISSN 0022-2429, ZDB-ID 2183183. - Vol. 64.2000, 3, p. 50-64
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