Many executives believe that, in digital transformation, they must pursue either revenue growth or cost reduction, but not both. The authors explain how companies can pursue both goals by investing in information technology

The goals of this research are:1) to examine how service discrimination can emerge from algorithmic decision-making, 2) to investigate how service discrimination interacts with consumer word-of-mouth to affect demand and profits, and 3) to explore public policy and managerial implications of...

1. Introduction -- 2. The Physical Economy -- 3. The Thinking Economy -- 4. The Feeling Economy -- 5. The Age of Emoji -- 6. Jobs That Feel -- 7. The Era of Women -- 8. Politics that Feel -- 9. How Education Must Change -- 10. AI for Consumers -- 11. Management in the Feeling Economy -- 12...