AI as customer
Ming-Hui Huang and Roland T. Rust
| Year of publication: |
2022
|
|---|---|
| Authors: | Huang, Ming-Hui ; Rust, Roland T. |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 33.2022, 2, p. 210-220
|
| Subject: | AI customer | Augmentation | Autonomous agents | Collaborative AI | Feeling AI | Feeling economy | Mechanical AI | Multiple AI intelligences | Replacement | Thinking AI | Emotion | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Kognition | Cognition |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-11-2021-0425 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012880724