In business-to-business (B2B), e-tendering is often mandated in situations where significant amount of money is involved in procurement of goods and services. This study focuses on Order-to-Cash (O2C), a sub-process of the larger Inquiry-to-Cash (I2C) process – an e-tender driven internal...

Purpose: Although comprehensive work has been conducted in several scholarly journals in electronic service quality (e-SQ) measurement, there has been no cross-functional review of these studies. The majority of the review studies focus on e-SQ assessment in the field of electronic retail. This...

Purpose: The purpose of this study is to understand and interpret the fundamental meanings attached to consumer behavior through m-Government (m-Gov) experience and to derive insights. The study explores the extent to which the emergence of m-Gov is able to change citizens established behavior...