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The Net Promoter Score interrogated through a services marketing lens : review and recommendations for service organizations
Lacohee, Hazel
;
Souchon, Anne
;
Dickenson, Peter
;
Krug, …
- In:
International journal of market research
66
(
2024
)
2/3
,
pp. 241-260
Persistent link: https://www.econbiz.de/10014584478
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