Sajjad, Farhana; Lee, Habin; Kamal, Muhammad; Irani, Zahir - In: Journal of Enterprise Information Management 24 (2011) 2, pp. 197-212
Purpose – This paper aims to gauge the feasibility of workflow technology as a potential solution to facilitating citizen participation in policy‐making processes. The gaps in and future direction of a current workflow models to be used to automate policy‐making processes are to be...