Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: person:"Sasser, W. E."
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Dienstleistungssektor
6
Service industry
6
Dienstleistungsmarketing
3
Führungsstil
3
Leadership style
3
Management
3
Product quality
3
Produktqualität
3
Services marketing
3
USA
3
United States
3
Career development
2
Führungskräfte
2
Hierarchie
2
Hierarchy
2
Karriereplanung
2
Managers
2
Marketing
2
Beziehungsmarketing
1
Customer satisfaction
1
Dienstleistungsbetrieb
1
Dienstleistungsmanagement
1
Gewinn
1
Kundenzufriedenheit
1
Leadership
1
Personalführung
1
Profit
1
Relationship marketing
1
Service management
1
more ...
less ...
Type of publication
All
Article
8
Book / Working Paper
4
Type of publication (narrower categories)
All
Article in journal
6
Aufsatz in Zeitschrift
6
Aufsatz im Buch
2
Book section
2
Case study
2
Fallstudie
2
Fallstudiensammlung
1
Reprint
1
more ...
less ...
Language
All
English
7
German
5
Author
All
Sasser, W. E.
12
Heskett, James L.
6
Hart, Christopher W.
3
Schlesinger, Leonard A.
2
Falcone, Paul
1
Fischer, Georg Th.
1
Jones, Thomas O.
1
Loveman, Gary W.
1
Pfeffer, Jeffrey
1
Reicheld, Frederick F.
1
Sasser, William Earl
1
more ...
less ...
Published in...
All
Harvard-Business-Manager : das Wissen der Besten
4
Harvard business review : HBR
2
Handbook of service science ; [Vol. 1]
1
Operations management ; Vol. 2
1
Source
All
ECONIS (ZBW)
12
Showing
1
-
10
of
12
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
What great service leaders know and do : creating breakthroughs in service firms
Heskett, James L.
;
Sasser, W. E.
;
Schlesinger, Leonard A.
-
2015
-
1. ed.
Persistent link: https://www.econbiz.de/10011342488
Saved in:
2
Challenge the boss or stand down?
Sasser, W. E.
- In:
Harvard business review : HBR
89
(
2011
)
5
,
pp. 137-141
Persistent link: https://www.econbiz.de/10008991295
Saved in:
3
Die Machtprobe
Sasser, W. E.
- In:
Harvard-Business-Manager : das Wissen der Besten
33
(
2011
)
7
,
pp. 82-87
Persistent link: https://www.econbiz.de/10009160068
Saved in:
4
Die Machtprobe : [Kommentar]
Falcone, Paul
- In:
Harvard-Business-Manager : das Wissen der Besten
33
(
2011
)
7
,
pp. 90
Persistent link: https://www.econbiz.de/10009156508
Saved in:
5
Die Machtprobe : [Kommentar]
Fischer, Georg Th.
- In:
Harvard-Business-Manager : das Wissen der Besten
33
(
2011
)
7
,
pp. 89
Persistent link: https://www.econbiz.de/10009156510
Saved in:
6
Die Machtprobe : [Kommentar]
Pfeffer, Jeffrey
- In:
Harvard-Business-Manager : das Wissen der Besten
33
(
2011
)
7
,
pp. 88
Persistent link: https://www.econbiz.de/10009156511
Saved in:
7
The service profit chain : from satisfaction to ownership
Heskett, James L.
;
Sasser, W. E.
-
2010
Persistent link: https://www.econbiz.de/10003968680
Saved in:
8
Putting the service-profit chain to work
Heskett, James L.
;
Jones, Thomas O.
;
Loveman, Gary W.
; …
- In:
Harvard business review : HBR
86
(
2008
)
7/8
,
pp. 118-129
Persistent link: https://www.econbiz.de/10003736022
Saved in:
9
Zero defections : quality comes to services
Reicheld, Frederick F.
;
Sasser, W. E.
-
2003
Persistent link: https://www.econbiz.de/10001797914
Saved in:
10
The service management course : cases and readings
Sasser, W. E.
;
Hart, Christopher W.
;
Heskett, James L.
-
1991
Persistent link: https://www.econbiz.de/10000831144
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
