The service profit chain : from satisfaction to ownership
James L. Heskett; W. Earl Sasser
| Year of publication: |
2010
|
|---|---|
| Authors: | Heskett, James L. ; Sasser, W. E. |
| Published in: |
Handbook of service science ; [Vol. 1]. - New York, NY : Springer, ISBN 1-4419-1627-X. - 2010, p. 19-29
|
| Subject: | Gewinn | Profit | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003968680