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Search: person:"Sasser, William Earl"
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Dienstleistungsbetrieb
4
Servicepolitik
3
USA
3
Arbeitsmotivation
2
Dienstleistungssektor
2
Kundenorientierung
2
Management
2
Produktivität
2
Unternehmen
2
Arbeitnehmer
1
Arbeitskräfte
1
Betriebliche Wertschöpfung
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Beziehungsmarketing
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Customer services
1
Customer value
1
Dienstleistungsmarketing
1
Employee ownership
1
Fallstudiensammlung
1
Hotelgewerbe
1
Kapitalbeteiligung
1
Kundendienst
1
Kundenwert
1
Loyalität
1
Marketing
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Mitarbeiter
1
Mund-zu-Mund-Werbung
1
Product quality
1
Produktqualität
1
Relationship marketing
1
Service industry
1
Services marketing
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Value creation
1
Verbraucherzufriedenheit
1
Wettbewerbsvorteil
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Word-of-mouth advertising
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English
8
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Sasser, William Earl
11
Heskett, James L.
8
Hart, Christopher W. L.
3
Schlesinger, Leonard A.
3
Wyckoff, Donald Daryl
2
Hansen-Vinçon, Karin
1
Hart, Christopher W.
1
Olsen, Richard Paul
1
Sasser, W. E.
1
Sasser, W. Earl
1
WYCKOFF, D D.
1
Wheeler, Joe
1
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USB Cologne (EcoSocSci)
8
ECONIS (ZBW)
3
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The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage
Heskett, James L.
;
Sasser, William Earl
;
Wheeler, Joe
-
2008
Persistent link: https://www.econbiz.de/10004920711
Saved in:
2
The value profit chain : treat employees like customers and customers like employees
Heskett, James L.
;
Schlesinger, Leonard A.
-
2003
Persistent link: https://www.econbiz.de/10001680137
Saved in:
3
The value profit chain : treat employees like customers and customers like employees
Heskett, James L.
;
Sasser, William Earl
;
Schlesinger, …
-
2003
Persistent link: https://www.econbiz.de/10004766293
Saved in:
4
The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value
Heskett, James L.
;
Sasser, William Earl
;
Schlesinger, …
-
1997
Persistent link: https://www.econbiz.de/10004332225
Saved in:
5
Bahnbrechender Service : Standards für den Wettbewerb von morgen
Heskett, James L.
;
Sasser, William Earl
;
Hart, …
-
1991
Persistent link: https://www.econbiz.de/10004112679
Saved in:
6
Bahnbrechender Service : Standards für den Wettbewerb von morgen
Heskett, James L.
;
Sasser, William Earl
;
Hart, …
-
1991
-
Dt. Fassung aktualisiert und leicht gekürzt
Persistent link: https://www.econbiz.de/10009573622
Saved in:
7
Service breakthroughs : changing the rules of the game
Heskett, James L.
-
1990
Persistent link: https://www.econbiz.de/10000808572
Saved in:
8
Service breakthroughs : changing the rules of the game
Heskett, James L.
;
Sasser, William Earl
;
Hart, …
-
1990
Persistent link: https://www.econbiz.de/10004098628
Saved in:
9
The US Lodging Industry
Wyckoff, Donald Daryl
;
Sasser, William Earl
-
1981
Persistent link: https://www.econbiz.de/10004813993
Saved in:
10
Management of service operations : text, cases, and readings
Sasser, William Earl
;
Olsen, Richard Paul
;
WYCKOFF, D D.
-
1978
Persistent link: https://www.econbiz.de/10004683261
Saved in:
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