Abdullah, Shardy; Abdul Razak, Arman; Hanizun Hanafi, Mohd - In: International Journal of Quality & Reliability Management 30 (2013) 8, pp. 853-876
Purpose – The purpose of this study is to explore the main barriers of ISO 9000 implementation in local government (LG) organizations. In addition to this, this study also determines whether these barriers are different between the various types of LG organizations or otherwise....