How does communication influence the perceived performance of maintenance services in multi-storey public housing?
Year of publication: |
2014
|
---|---|
Authors: | Nor'Aini Yusof ; Shardy Abdullah ; Nurul 'Ulyani Mohd Najib |
Published in: |
International journal of strategic property management. - Vilnius : Univ., ISSN 1648-715X, ZDB-ID 2221300-4. - Vol. 18.2014, 4, p. 380-392
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Subject: | communication effectiveness | maintenance service performance | resident perception | public housing | Malaysia | Soziale Wohnungspolitik | Social housing | Instandhaltung | Maintenance policy | Dienstleistungsqualität | Service quality | Kommunikation | Communication | Performance-Messung | Performance measurement |
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