Navigation principle 1 : understanding where you are -- Navigation principle 2 : understanding where you want to be -- Combining principles 1 and 2 : getting ready for the sail -- Navigation principle 3 : making the shift -- Leading the change process -- Navigating active interruptions.

This paper is a throwback to The Soul of a New Machine by Tracy Kidder (Kidder, 1981b). Bruno Latour (1987), upon examining Tracy Kidder's story, observes that the heroic tale of engineers who worked on Eagle, a 32-bit minicomputer, was actually inspired by a machine! Over the years, however,...