Sohn, Jea-Il; Woo, Su-Han; Kim, Taek-Won - In: The International Journal of Logistics Management 28 (2017) 2, pp. 680-698
Purpose The purpose of this paper is to evaluate logistics service quality using the Kano’s service quality model in the logistics-triadic context. Design/methodology/approach This study undertakes a survey research in semiconductor manufacturing equipment (SME) industry. Logistics service...