Search Results - person:"Srivastav, Garima"

Modelling value based banking and customers' banking choices in the era of Marketing 3.0 : an empirical study with logistic ordinal regression approach

Srivastav, Garima; Mittal, Arun - In: Global business & economics review 25 (2021) 1, pp. 51-67

Persistent link: https://www.econbiz.de/10012594578

Impact of service quality on customer satisfaction in private and public sector banks

Paul, Justin; Mittal, Arun; Srivastav, Garima - In: The international journal of bank marketing : IJBM 34 (2016) 5, pp. 606-622

Persistent link: https://www.econbiz.de/10011606120

Impact of service quality on customer satisfaction in private and public sector banks

Paul, Justin; Mittal, Arun; Srivastav, Garima - In: International Journal of Bank Marketing 34 (2016) 5, pp. 606-622

Purpose – In today’s world, with increased competition, service quality has become one of the most popular areas of academic investigation. The purpose of this paper is to examine the impact of various service quality variables on the overall satisfaction of customers and compare the private...

Persistent link: https://www.econbiz.de/10014760644