Impact of service quality on customer satisfaction in private and public sector banks
Year of publication: |
2016
|
---|---|
Authors: | Paul, Justin ; Mittal, Arun ; Srivastav, Garima |
Published in: |
The international journal of bank marketing : IJBM. - Bingley : Emerald Publishing Limited, ISSN 0265-2323, ZDB-ID 395277-0. - Vol. 34.2016, 5, p. 606-622
|
Subject: | SERVQUAL | Service quality | Dienstleistungsqualität | Kundenzufriedenheit | Customer satisfaction | Indien | India | Öffentliche Bank | Public bank | Bank |
-
Choudhury, Koushiki, (2014)
-
Limbad, Shailesh, (2013)
-
Quality of customer service in public sector banks in India
Krishna, G. Rama, (2011)
- More ...
-
Impact of service quality on customer satisfaction in private and public sector banks
Paul, Justin, (2016)
-
Srivastav, Garima, (2021)
-
Assessing adherence and patient satisfaction with medication
Alam, Md. Moddassir, (2018)
- More ...