//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: person:"Steinhoff, Lena"
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
16
Relationship marketing
14
Consumer behaviour
6
Konsumentenverhalten
6
Kundenbindungsprogramm
6
Loyalty program
6
Customer value
4
Kundenwert
4
Betriebliche Wertschöpfung
3
Customer satisfaction
3
Experiment
3
Kundenzufriedenheit
3
Value creation
3
Data protection
2
Datenschutz
2
Dienstleistungsqualität
2
Einzelhandel
2
Impact assessment
2
Innovation
2
Kundentreue
2
Retail trade
2
Service quality
2
Wirkungsanalyse
2
gratitude
2
relationship marketing
2
Austauschtheorie
1
B-to-B-Marketing
1
Big Data
1
Big data
1
Business-to-business marketing
1
Bystander effect
1
Co-creative encounters
1
Complementary service benefits
1
Customer inertia
1
Customer integration
1
Customer journey
1
Customer misbehavior
1
Customer relationship management
1
Customer relationship stages
1
Customer service
1
more ...
less ...
Online availability
All
Undetermined
19
Free
1
Type of publication
All
Article
21
Book / Working Paper
4
Type of publication (narrower categories)
All
Article in journal
19
Aufsatz in Zeitschrift
19
Hochschulschrift
2
Aufsatz im Buch
1
Book section
1
Thesis
1
Language
All
English
21
German
3
Undetermined
1
Author
All
Steinhoff, Lena
25
Eggert, Andreas
8
Palmatier, Robert W.
8
Frow, Pennie
6
Payne, Adrian
6
Garnefeld, Ina
3
Kim, Jisu J.
2
Martin, Kelly D.
2
Ozuna, Edna
2
Bergel, Maxi
1
Brock, Christian
1
Day, George S.
1
Griffith, Denni Arli
1
Harmeling, Colleen M.
1
Henderson, Conor M.
1
Kozlenkova, Irina V.
1
Lanning, Michael J.
1
Li, Xiaoling
1
Liu, Juanyi
1
Sheth, Jagdish N.
1
Stewart, David W.
1
Vargo, Stephen L.
1
Walker, Beth A.
1
Wang, Yonggui
1
Weaven, Scott
1
Weaven, Scott K.
1
Witte, Carina
1
Zondag, Marcellis M.
1
more ...
less ...
Published in...
All
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of the Academy of Marketing Science
4
Applied Marketing Science / Angewandte Marketingforschung
2
Journal of business research : JBR
2
Journal of service management
2
Routledge studies in marketing
2
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Gestaltung des Wandels im Dienstleistungsmanagement : Band 1: Innovationsperspektive – Digitalisierungsperspektive – Nachhaltigkeitsperspektive
1
Journal of international marketing
1
Journal of marketing
1
Journal of retailing
1
Journal of service research
1
Journal of service research : JSR
1
Research
1
SpringerLink / Bücher
1
more ...
less ...
Source
All
ECONIS (ZBW)
24
OLC EcoSci
1
Showing
1
-
10
of
25
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
"Look me in the eye, customer" : how do face-to-face interactions in peer-to-peer sharing economy services affect customers' misbehavior concealment intentions?
Ozuna, Edna
;
Steinhoff, Lena
- In:
Journal of business research : JBR
177
(
2024
),
pp. 1-22
Persistent link: https://www.econbiz.de/10014551495
Saved in:
2
Putting data privacy regulation into action : the differential capabilities of service frontline interfaces
Steinhoff, Lena
;
Martin, Kelly D.
- In:
Journal of service research
26
(
2023
)
3
,
pp. 330-350
Persistent link: https://www.econbiz.de/10014325992
Saved in:
3
Customer engagement in international markets
Steinhoff, Lena
;
Liu, Juanyi
;
Li, Xiaoling
;
Palmatier, …
- In:
Journal of international marketing
31
(
2023
)
1
,
pp. 1-31
Persistent link: https://www.econbiz.de/10014233447
Saved in:
4
Sustainable service management im tourismus
Ozuna, Edna
;
Bergel, Maxi
;
Brock, Christian
;
Steinhoff, Lena
- In:
Gestaltung des Wandels im Dienstleistungsmanagement : …
,
(pp. 523-542)
.
2023
Persistent link: https://www.econbiz.de/10014315528
Saved in:
5
An emerging theory of loyalty program dynamics
Kim, Jisu J.
;
Steinhoff, Lena
;
Palmatier, Robert W.
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
1
,
pp. 71-95
Persistent link: https://www.econbiz.de/10012434088
Saved in:
6
Customer inertia marketing
Henderson, Conor M.
;
Steinhoff, Lena
;
Harmeling, Colleen M.
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
2
,
pp. 350-373
Persistent link: https://www.econbiz.de/10012434109
Saved in:
7
Loyalty programs as travel companions : complementary service features across customer journey stages
Steinhoff, Lena
;
Zondag, Marcellis M.
- In:
Journal of business research : JBR
129
(
2021
),
pp. 70-82
Persistent link: https://www.econbiz.de/10012509301
Saved in:
8
Commentary: opportunities and challenges of technology in relationship marketing
Steinhoff, Lena
;
Palmatier, Robert W.
- In:
Australasian marketing journal : AMJ ; official journal …
29
(
2021
)
2
,
pp. 111-117
Persistent link: https://www.econbiz.de/10012668413
Saved in:
9
Understanding and managing customer value propositions : introduction to the special issue
Eggert, Andreas
;
Frow, Pennie
;
Payne, Adrian
; …
- In:
Industrial marketing management : the international …
87
(
2020
),
pp. 242-243
Persistent link: https://www.econbiz.de/10012285180
Saved in:
10
Toward a comprehensive framework of value proposition development : from strategy to implementation
Payne, Adrian
;
Frow, Pennie
;
Steinhoff, Lena
;
Eggert, …
- In:
Industrial marketing management : the international …
87
(
2020
),
pp. 244-255
Persistent link: https://www.econbiz.de/10012285182
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->