Steinicke, Silvia; Marcus Wallenburg, Carl; Schmoltzi, … - In: Journal of Service Management 23 (2012) 2, pp. 279-302
Purpose – The purpose of this study is to provide insights into the role of governance mechanisms in fostering innovativeness in horizontal service cooperations. Design/methodology/approach – Data were collected from 225 horizontal service cooperations in the logistics industry via an online...