The purpose of this study was to understand the types of competitive methods used by independent hotels in their bid to obtain and sustain competitive advantage. The concept of the co-alignment principle, as it relates to the choice of competitive methods and their implementation, was the focus...

Purpose – Managers of US resorts are using H2B and J‐1 guest workers to fill seasonal labor needs. Acculturation and assimilation of international workers has a major impact on service and customer satisfaction in resorts. The purpose of this paper is to identify the methods used by resorts...

Purpose – The effects of the US guest worker program on the home country have not been documented. Jamaica has been a popular source of employees for the hospitality industry. This paper aims to evaluate the effects of the US guest worker program on Jamaica, the Jamaican hotel industry, and...