Search Results - person:"Varca, Philip"

Satisfaction in the context of customer co-production : a behavioral involvement perspective

Hunt, David M.; Geiger-Oneto, Stephanie; Varca, Philip E. - In: Journal of consumer behaviour : an international … 11 (2012) 5, pp. 347-356

Persistent link: https://www.econbiz.de/10009668450

Satisfaction in the context of customer co‐production: A behavioral involvement perspective

Hunt, David M.; Geiger‐Oneto, Stephanie; Varca, Philip E. - In: Journal of consumer behaviour : an international … 11 (2012) 5, pp. 347-357

Persistent link: https://www.econbiz.de/10010023919

Positive job response and ethical job performance

Valentine, Sean; Varca, Philip; Godkin, Lynn; Barnett, Tim - In: Journal of business ethics : JOBE 91 (2010) 2, pp. 195-206

Persistent link: https://www.econbiz.de/10003958221

Role conflict, mindfulness, and organizational ethics in an education-based healthcare institution

Valentine, Sean; Godkin, Lynn; Varca, Philip E. - In: Journal of business ethics : JOBE 94 (2010) 3, pp. 455-469

Persistent link: https://www.econbiz.de/10008648310

Positive Job Response and Ethical Job Performance

Valentine, Sean; Varca, Philip; Godkin, Lynn; Barnett, Tim - In: Journal of Business Ethics 91 (2010) 2, pp. 195-206

Persistent link: https://www.econbiz.de/10008480777

Role Conflict, Mindfulness, and Organizational Ethics in an Education-Based Healthcare Institution

Valentine, Sean; Godkin, Lynn; Varca, Philip - In: Journal of Business Ethics 94 (2010) 3, pp. 455-469

Persistent link: https://www.econbiz.de/10008526590

Ethical Attitudes of Accounting Practitioners: Are Rank and Ethical Attitudes Related?

Valentine, Sean; Varca, Philip; Godkin, Lynn; Barnett, Tim - In: Journal of business ethics : JOBE 91 (2010) 2, pp. 183-195

Persistent link: https://www.econbiz.de/10008347961

Role Conflict, Mindfulness, and Organizational Ethics in an Education-Based Healthcare Institution

Valentine, Sean; Godkin, Lynn; Varca, Philip E. - In: Journal of business ethics : JOBE 94 (2010) 3, pp. 455-470

Persistent link: https://www.econbiz.de/10008436357

Emotional empathy and front line employees: does it make sense to care about the customer?

Varca, Philip E. - In: Journal of Services Marketing 23 (2009) 1, pp. 51-56

Purpose – This paper aims to examine the relationship between empathy and role stress among front line employees (FLEs). The goal was to test the hypothesis that emotionally critical aspects of the service encounter are central to role conflict. Design/methodology/approach – A total of 226...

Persistent link: https://www.econbiz.de/10014905232

Emotional empathy and front line employees : does it make sense to care about the customer?

Varca, Philip E. - In: The journal of services marketing 23 (2009) 1, pp. 51-56

Persistent link: https://www.econbiz.de/10009525773