Problem definition: We study customer-centric privacy management in service systems and explore the consequences of extended control over personal information by customers in such systems.Methodology: We adopt a stylized queueing model to capture a service environment that features a service...

In this study, we develop and empirically test a valuation model for a commonly encountered option in office leases: a tenant's option to renew at future market rent (a fair market value) with lease termination as the maturity date. The model integrates decision analysis with real options...

The international trade regulatory system is a dynamic system that has been evolving throughout its history. Tension and conflict are part of the system. While calls for the abolition of the principal trade regulation authority, the WTO, have failed to understand this nature of the system,...

This paper studies a Markovian two-station tandem queueing network with impatient customers. Queueing networks with abandonment are common in many industries, e.g., call centers and healthcare. Therefore, their management has received much attention. The resulting model is a level-dependent...

How should workers in the on-demand economy be classified? As contractors, employees, or somewhere in between? We study this policy question focusing primarily on the welfare of long-term (LT) workers, who have worked as much as full-time employees but have been treated as contractors. We...