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Search: person:"Wen, Najuan"
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Xu, Xing'an
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Tourism management : research, policies, practice
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ECONIS (ZBW)
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1
Empathic accuracy in artificial intelligence service recovery
Xu, Xing'an
;
Wen, Najuan
;
Liu, Juan
- In:
Tourism review
79
(
2024
)
5
,
pp. 1058-1075
Persistent link: https://www.econbiz.de/10015049402
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Laughing it off : how does leader humor alleviate employees' compassion fatigue in service failure?
Xu, Xing'an
;
Wen, Najuan
;
Cai, Ruiying
- In:
Tourism management : research, policies, practice
106
(
2025
),
pp. 1-14
Persistent link: https://www.econbiz.de/10015073327
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