Empathic accuracy in artificial intelligence service recovery
Year of publication: |
2024
|
---|---|
Authors: | Xu, Xing'an ; Wen, Najuan ; Liu, Juan |
Published in: |
Tourism review. - Bingley : Emerald, ISSN 1759-8451, ZDB-ID 2412174-5. - Vol. 79.2024, 5, p. 1058-1075
|
Subject: | Empathic accuracy | Service failure | Artificial intelligence | Service recovery | Customer satisfaction | Künstliche Intelligenz | Kundenservice | Customer service | Emotion | Kundenzufriedenheit | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality |
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