This paper contributes to the debate on technological innovation in the domain of emerging economies. Using the example of M-Pesa, the well-known m-banking application developed in Kenya, we argue that technological innovation in emerging markets should be seen as arising from an assemblage of...

While information systems are increasingly designed and implemented on a large scale within and across a variety of organizational settings around the world, information system research tends to remain focused on North American and Western European environments. However, recent contributors to...

The paper takes as its starting point the diffusion of ICT applications associated with so-called ‘customer relationship management’ (CRM). CRM encourages organisations to shift their understanding of customers from an episodic and transaction-based perspective to one that emphasises...

Full-text of this article is not available in this e-prints service. This article was originally published following peer-review in Journal of Accounting & Organizational Change, published by and copyright Emerald.