Wu, Cheng-Ru; Lin, Chin-Tsai; Tsai, Pei-Hsuan - In: European Journal of Operational Research 207 (2010) 2, pp. 971-979
This study applies the balanced scorecard method to build a performance evaluation framework for wealth management (WM) banks. Next, the study builds a framework for dealing with sub-criteria using the Delphi method and finally, the article evaluates the business performance of WM banks in...