Zemke, Dina Marie V.; Raab, Carola; Wu, Kaiyang - In: International Journal of Contemporary Hospitality Management 30 (2018) 2, pp. 919-938
Purpose: The purpose of this paper is to test the relationships between a hotel’s design quality and the property’s business performance. Design/methodology/approach: Hotel guests’ assessments of the design quality of hotels that they recently visited are tested using the design quality...