Pei, Yilei; Xue, Wanxin; Li, Dandan; Su, Yong - In: Journal of Electronic Commerce in Organizations (JECO) 14 (2016) 1, pp. 24-33
With the rapid development of E-commerce, more and more E-commerce enterprises attach great importance to customer experience, and B2C E-commerce enterprises make no exception. The good customer experience can promote customers' perception of the service level of B2C E-commerce enterprises....