Huang, Jun; Li, Weiwen; Qiu, Canhua; Yim, Frederick Hong-kit - In: International Journal of Contemporary Hospitality Management 28 (2016) 5, pp. 945-968
Purpose The purpose of this paper is to draw on the theory of servant leadership to examine the influence of chief executive officer (CEO) servant leadership on firm performance in the hospitality industry. It examined the mediating role of the service climate and the moderating role of...