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Year of publication
Subject
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Consumer behaviour 5 Konsumentenverhalten 5 Beziehungsmarketing 4 Relationship marketing 4 Gastronomie 3 Restaurant industry 3 Australien 2 Confidence 2 Corporate Social Responsibility 2 Corporate social responsibility 2 Emotion 2 Franchising 2 Long-term orientation 2 Satisfaction 2 South Korea 2 Südkorea 2 Vertrauen 2 Altruism 1 Altruismus 1 Altruistic value 1 Anleihe 1 Arbeitsleistung 1 Arbeitsmobilität 1 Arbeitszufriedenheit 1 Australia 1 Australia--Politics and government--1945- 1 Berichterstattung 1 Bond 1 Branch office 1 Catering 1 Catering industry 1 Consumption motivation 1 Customer co-creation 1 Customer failure 1 Customer loyalty 1 Customer penalties 1 Customer value 1 Dauer 1 Deutschland 1 Dienstleistungsberufe 1
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Online availability
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Undetermined 6 Free 1
Type of publication
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Article 19 Book / Working Paper 3
Type of publication (narrower categories)
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Article in journal 11 Aufsatz in Zeitschrift 11 Conference paper 1 Konferenzbeitrag 1 review-article 1
Language
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English 16 Undetermined 6
Author
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Kim, Young 9 Lee, Yong-Ki 5 Lee, Yong-ki 5 Kim, Young “Sally” 4 Kim, Young Sally K. 3 Nair, Sudhir 3 Tax, Stephen S. 3 Young, Sally 3 Kim, Min-Seong 2 Kim, Young Sally 2 Lee, Jae-Han 2 Lee, Kyung Hee 2 Li, Dong-xin 2 Son, Moon Hyun 2 Ahn, Kwanghoon 1 Choi, Jeang-gu 1 Choi, Juwon 1 Chung, Namho 1 Han, Sang Ho 1 Hwang, Jaewon 1 Kim, Soon-ho 1 Kim, Young “Sally” K. 1 Lee, Choong-Ki 1 Lee, Doo-Jin 1 Lee, Doo-jin 1 Lee, Jong-Won 1 Lim, Ki-Taek 1 Nor, YongSook 1 Sowell, Geni 1
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Published in...
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International journal of hospitality management 6 Business horizons 2 International journal of management and marketing research : IJMMR 2 Services marketing quarterly 2 Business Horizons 1 International Journal of Management and Marketing Research 1 Journal of business research : JBR 1 Journal of travel and tourism marketing 1 The Bottom Line 1 The journal of business & industrial marketing 1 The journal of services marketing 1
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Source
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ECONIS (ZBW) 13 OLC EcoSci 5 RePEc 2 USB Cologne (EcoSocSci) 1 Other ZBW resources 1
Showing 1 - 10 of 22
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Mass customization in food services
Hwang, Jaewon; Kim, Young; Lee, Yong-Ki - In: International journal of hospitality management 93 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012436022
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Why does franchisor social responsibility really matter?
Lee, Yong-Ki; Nor, YongSook; Choi, Juwon; Kim, Young; … - In: International journal of hospitality management 53 (2016), pp. 49-58
Persistent link: https://www.econbiz.de/10011443003
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When social media met commerce : a model of perceived customer value in group-buying
Lee, Yong-Ki; Kim, Young; Chung, Namho; Ahn, Kwanghoon; … - In: The journal of services marketing 30 (2016) 4, pp. 398-410
Persistent link: https://www.econbiz.de/10011615461
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Getting the right payoff from customer penalty fees
Tax, Stephen S.; Kim, Young; Nair, Sudhir - In: Business horizons 56 (2013) 3, pp. 377-386
Persistent link: https://www.econbiz.de/10009757915
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Consumer Penalty Evaluation : Differences between Cooperative and Rebellious Customers
Kim, Young “Sally” K. - 2010
This research investigates different types of antecedents such as fairness, disconfirmation and emotion and their influences on different types of satisfaction and behavioral intentions. It also examines how different types of customers, cooperative vs. rebellious, respond to penalties...
Persistent link: https://www.econbiz.de/10014191806
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The impact of CSR on relationship quality and relationship outcomes : a perspective of service employees
Lee, Yong-ki; Kim, Young; Lee, Kyung Hee; Li, Dong-xin - In: International journal of hospitality management 31 (2012) 3, pp. 745-756
Persistent link: https://www.econbiz.de/10009544313
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Relational bonding strategies in the franchise industry : the moderating role of duration of the relationship
Lee, Yong-ki; Kim, Young; Kim, Min-Seong; Lee, Jae-Han; … - In: The journal of business & industrial marketing 30 (2015) 7, pp. 830-841
Persistent link: https://www.econbiz.de/10011422413
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Do emotions play a mediating role in the relationship between owner leadership styles and manager customer orientation, and performance in service environment?
Lee, Yong-ki; Kim, Young; Son, Moon Hyun; Lee, Doo-jin - In: International journal of hospitality management 30 (2011) 4, pp. 942-952
Persistent link: https://www.econbiz.de/10009242075
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Application of the cognitive dissonance theory to the service industry
Kim, Young Sally - In: Services marketing quarterly 32 (2011) 2, pp. 96-112
Persistent link: https://www.econbiz.de/10009126363
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The impact of a mega event on visitors' attitude toward hosting destination : using trust transfer theory
Lee, Yong-ki; Kim, Young; Lee, Choong-Ki; Kim, Soon-ho - In: Journal of travel and tourism marketing 31 (2014) 3/4, pp. 507-521
Persistent link: https://www.econbiz.de/10010395941
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