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Search: person:"Yu, Chang-hsi"
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Chang, Hsiu-Chen
4
Chen, Chi-Kuang
3
Yu, Chang-Hsi
3
Yu, Chang-hsi
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Chen, Chi-huang
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Managing service quality : MSQ ; an international journal
1
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OLC EcoSci
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ECONIS (ZBW)
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Developing a revised QFD technique to meet the needs of multiple-customer groups : a case of public policy analysis
Yu, Chang-hsi
;
Chen, Chi-huang
;
Chen, Wan-hong
;
Chang, …
- In:
Total quality management & business excellence : an …
23
(
2012
)
12
,
pp. 1413-1431
Persistent link: https://www.econbiz.de/10009687469
Saved in:
2
Developing a revised QFD technique to meet the needs of multiple-customer groups: a case of public policy analysis
Yu, Chang-Hsi
;
Chen, Chi-Kuang
;
Chen, Wan-Hong
;
Chang, …
- In:
Total quality management & business excellence : an …
23
(
2012
)
11
,
pp. 1413-1431
Persistent link: https://www.econbiz.de/10010045958
Saved in:
3
ERA Model: A Customer-Orientated Organizational Change Model for the Public Service
Chen, Chi-Kuang
;
Yu, Chang-Hsi
;
Chang, Hsiu-Chen
- In:
Total quality management & business excellence : an …
17
(
2006
)
10
,
pp. 1301-1322
Persistent link: https://www.econbiz.de/10007388685
Saved in:
4
An empirical analysis of customer-oriented service activities in the Taiwanese public sector
Chen, Chi-kuang
;
Yu, Chang-hsi
;
Chang, Hsiu-chen
- In:
Total quality management & business excellence : an …
16
(
2005
)
7
,
pp. 887-902
Persistent link: https://www.econbiz.de/10007148340
Saved in:
5
A customer-oriented service-enhancement system for the public sector
Chen, Chi-Kuang
;
Yu, Chang-Hsi
;
Yang, Shiow-Jiuan
; …
- In:
Managing service quality : MSQ ; an international journal
14
(
2004
)
5
,
pp. 414-425
Persistent link: https://www.econbiz.de/10007152325
Saved in:
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