Labor costs are one of the largest expenses of retail companies. This work develops a decision support tool to manage staffing levels and schedule working shifts, balancing the sales contribution of employees with salary costs. We extend recent empirical studies that estimate the impact of...

In many service industries the speed of service and support by experienced employees are two major drivers of service quality. When demand for a service is variable and the staffing requirements cannot be adjusted quickly, choosing capacity levels requires making a trade-off between service...

In this paper we conduct an empirical investigation of a large-scale combinatorial auction (CA); the Chilean auction for school meals in which the government procures half a billion dollars worth of meal services every year. Our empirical study is motivated by two fundamental aspects in the...

In this paper we conduct an empirical investigation of a large-scale combinatorial auction (CA); the Chilean auction for school meals in which the government procures half a billion dollars worth of meal services every year. Our empirical study is motivated by two fundamental aspects in the...

In this paper we conduct an empirical investigation of a large-scale combinatorial auction (CA)--the Chilean auction for school meals in which the government procures half a billion dollars worth of meal services every year. Our empirical study is motivated by two fundamental aspects in the...