Yunis, Manal; Jung, Joo; Chen, Shouming - In: International Journal of Quality & Reliability Management 30 (2013) 6, pp. 690-714
Purpose – The purpose is to examine the role of TQM in a strategy‐TQM‐performance model. More specifically, it seeks to investigate whether TQM has a driving role in the formation of strategy or has a mediating effect in the strategy‐performance relationship. Design/methodology/approach...