Search Results - person:"Yunus, Erlinda Nusron"

Preserving heritage of humanity: A systematic study of the pandemic impacts and countermeasures of the SMEs

Yunus, Erlinda Nusron; Ernawati, Erni; Nuraini, Endah; … - In: Administrative Sciences 13 (2023) 2, pp. 1-16

This study explores the most significant changes experienced by small- and medium-sized enterprises (SMEs) in Indonesia during the COVID-19 pandemic. It reveals the SMEs' strategies to survive and prosper amid the crisis. These actions are becoming increasingly invaluable and crucial for...

Persistent link: https://www.econbiz.de/10014333209

Preserving heritage of humanity : a systematic study of the pandemic impacts and countermeasures of the SMEs

Yunus, Erlinda Nusron; Ernawati, Erni; Nuraini, Endah; … - In: Administrative Sciences : open access journal 13 (2023) 2, pp. 1-16

Persistent link: https://www.econbiz.de/10014246128

Would compensation be necessary? : the importance of service recovery strategy in e-retail delivery problems

Yunus, Erlinda Nusron - In: The international journal of productivity and … 72 (2023) 5, pp. 1286-1303

Persistent link: https://www.econbiz.de/10014307857

Would compensation be necessary? The importance of service recovery strategy in e-retail delivery problems

Yunus, Erlinda Nusron - In: International Journal of Productivity and Performance … (2021)

Purpose: This study examines the different effects of service recovery strategies on customers' future intentions when online shoppers were experiencing delivery failures. Two types of problem severity are evaluated: wrong-product delivery (issues with the product...

Persistent link: https://www.econbiz.de/10012811787

Compensatory solution : can it save a company from a service failure?

Tran, Trang P.; Roswinanto, Widyarso; Yunus, Erlinda Nusron - In: Services marketing quarterly 37 (2016) 2, pp. 80-97

Persistent link: https://www.econbiz.de/10011486830