Search Results - subject:"服务创新"

Resource-based view theory perspective of information technology capabilities on organizational performance in hospitality firms: a time-lagged investigation

Mehmood, Khalid; Zia, Adil; Alkatheeri, Haseena Bader; … - In: Journal of Hospitality and Tourism Technology 14 (2023) 5, pp. 701-716

Purpose This study aims to investigate the link between information technology capabilities (ITC) and organizational performance (OP) in the hospitality industry by focusing on the indirect effect of sustainability practices, service innovation (SINO), service improvement (SIMP) and the...

Persistent link: https://www.econbiz.de/10014874152

Open innovation solution: new model in the hospitality industry

Ul Hameed, Waseem; Nawaz, Muhammad; Nisar, Qasim Ali; … - In: Journal of Hospitality and Tourism Technology 13 (2022) 4, pp. 742-762

Purpose The primary purpose of this study is to provide a new model in the hospitality industry by incorporating open innovation (OI) as a significant business performance (BP) supporter. This study aims to examine OI’s role in fostering SI and BP in Malaysia’s hospitality industry....

Persistent link: https://www.econbiz.de/10014874353

Managing service innovations at online travel agencies: evidence from China

Mu, Yu; Bossink, Bart; Vinig, Tsvi; You, Suchuan - In: Journal of Hospitality and Tourism Technology 12 (2021) 3, pp. 533-547

Purpose Research on service innovation management of online travel agencies (OTAs) remains relatively scarce. This study aims to illuminate the detailed components of managing service innovations at OTAs. Design/methodology/approach An in-depth case study is conducted at Trip, the largest OTA in...

Persistent link: https://www.econbiz.de/10014874242

Service innovation, customer satisfaction and behavioural intentions: a conceptual framework

Truong, Ngan Tuyet; Dang-Pham, Duy; McClelland, Robert James - In: Journal of Hospitality and Tourism Technology 11 (2020) 3, pp. 529-542

服务创新、顾客满意度、和行为意向：一个理论模型研究目的本论文建立一个理论模型, 以研究创新型服务对顾客满意度和行为意向的影响。随着服务创新逐渐成为产品科技创新的焦点, 本论文针对服务创新提出一个新的角度。研究设计 …/方法/途径本论文采用审阅服务运营管理、服务创新、和酒店管理的关键理论和概念, 提出理论模型。研究结果本论文提出的理论模型可以进行实际测试, 以检测酒店运营中服务创新相关的顾客满意度和行为意向。研究表明, 影响顾客满意度的因素有七个 …

Persistent link: https://www.econbiz.de/10014874060

Developing smart service concepts : morphological analysis using a Novelty-Quality map

Han, Mintak; Park, Yongtae - In: The service industries journal 39 (2019) 5/6, pp. 361-384

Persistent link: https://www.econbiz.de/10012203308