Usman, Agus; Azis, Yudi; Harsanto, Budi; Azis, Anton Mulyono - In: Logistics 7 (2023) 4, pp. 1-18
Background: Airport service quality and service orientation are important aspects of managing passenger satisfaction … and airport image. The aim of this paper is to analyze the influence of service orientation and airport service quality on … research results show that service orientation has a significant and positive effect on airport service quality, passenger …