The COVID-19 pandemic accelerated the acceptance of digital banking services such as online payment and banking apps … for banks' digitalization strategies has increased. This acceleration in digital banking has placed a spotlight on retail … between technologies, practices, and social arrangements, we found that in banking platformization, bank staff are …

In the era of banking 5.0, providing electronic banking service value to the users is a key to maintaining customer … satisfaction which results in high customer retention. So far, a wider utilization of e-banking services such as internet banking … (e.g., cardless ATM and smartphone banking) and e-banking cards with microchip sensors (e.g., master, credit, and visa …

to cash from automated banking machines and banks. …