Search Results - subject:"Banking Services"

Customer satisfaction and switching intentions of banking services end-users in Montenegro

Jovović, Milorad; Mišnić, Nikola; Pejović, Bojan; … - In: Journal of central banking theory and practice 12 (2023) 1, pp. 45-56

/dissatisfaction with banking services in Montenegro, what their intentions are regarding the continuation of using services of the chosen …, while satisfaction leads to the continued use of the bank's services. A high level of competition in the banking services …, dissatisfaction, and intentions of leaving the bank. Findings has shown a relatively high level of customer satisfaction with banking …

Persistent link: https://www.econbiz.de/10014312309

Which types of unbanked households are more (or less) likely to open a bank account?

Hayashi, Fumiko; Routh, Aditi; Toh, Ying Lei - 2023

Persistent link: https://www.econbiz.de/10014317519

The risk of implicit guarantees : evidence from shadow banks in China

Ji, Huang; Huang, Zongbo; Shao, Xiang - In: Review of finance : journal of the European Finance … 27 (2023) 4, pp. 1521-1544

Persistent link: https://www.econbiz.de/10014318312

The role of customer personality in premium banking services

Ho, Shirie Pui Shan; Wong, Amy - In: Journal of financial services marketing 28 (2023) 2, pp. 285-305

Persistent link: https://www.econbiz.de/10014326867

Financial services trade restrictions and lending from an international financial centre

Lloyd, Simon; Reinhardt, Dennis; Sowerbutts, Rhiannon - 2023

Persistent link: https://www.econbiz.de/10014330116

Analysis of the effectiveness of e-customer service platforms on customer satisfaction at ABSA, Botswana

Chiguvi, Douglas - 2023

Persistent link: https://www.econbiz.de/10014281693

Does the fintech ecosystem promote effective financial inclusion in Kenya?

Kodongo, Odongo - 2023

We examine the effect of the fintech ecosystem on the consumption of formal financial services such as savings, credit and use of capital markets instruments in Kenya. We deploy Probit regression on data from FinAccess Survey for 2016 and 2021. Findings suggest that the fintech ecosystem...

Persistent link: https://www.econbiz.de/10014284858

Banks' physical footprint and financial technology adoption

Mariani, Lucas A.; Ornelas, José Renato Haas; Ricca, … - 2023

Persistent link: https://www.econbiz.de/10014286149

Open banking and inclusive finance in the European Union : perspectives from the Dutch stakeholder ecosystem

Preziuso, Massimo; Koefer, Franziska; Ehrenhard, Michel - In: Financial innovation : FIN 9 (2023) 1, pp. 1-27

In the European Union (EU), the revised Payment Services Directive (PSD2) aims to provide more convenient and customized financial products through open banking (OB) platforms. However, little attention has been paid to the role of OB in improving the financial well-being of the growing number...

Persistent link: https://www.econbiz.de/10014364061

Banks' physical footprint and financial technology adoption

Argentieri Mariani, Lucas; Ornelas, José Renato Haas; … - 2023

Persistent link: https://www.econbiz.de/10014365083