Analysis of the effectiveness of e-customer service platforms on customer satisfaction at ABSA, Botswana
Douglas Chiguvi
| Year of publication: |
2023
|
|---|---|
| Authors: | Chiguvi, Douglas |
| Subject: | Commercial banks | e-customer services platforms | customer satisfaction | Customer services | service quality | digital banking platforms | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Bank | Digitale Plattform | Digital platform | Kundenservice | Customer service | Electronic Commerce | E-commerce | Beziehungsmarketing | Relationship marketing | Electronic Banking | Electronic banking | Botsuana | Botswana | Bankgeschäft | Banking services |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.20525/ijrbs.v12i1.2283 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014281693