Djofack, Sidonie; Camacho, Marco Antonio Robledo - In: International Journal of Quality & Reliability Management 34 (2017) 1, pp. 18-37
Purpose Although many studies have concentrated on analyzing the impact of the implementation of ISO 9001 certification, there is still a clear need for research in specific sectors. The purpose of this paper is to focus on the implementation of this international management system standard in...