Pontes, Alexandra; Ramos, Célia M. Q. - In: Journal of tourism, sustainability and well-being 11 (2023) 2, pp. 116-135
investigates social media in hospitality by analysing its effects on consumer behaviour: accommodation booking in the digital … advertising and the quality of testimonials shared on social media influence consumer behaviour when booking hotel accommodations …. The more positive the comments on the online review sites, the more influence they have on consumer behaviour. …