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Search: subject:"Critical incident technique"
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Subject
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Critical incident technique
74
Service quality
22
Consumer behaviour
21
critical incident technique
21
Dienstleistungsqualität
19
Customer satisfaction
18
Kundenzufriedenheit
18
Konsumentenverhalten
17
Beziehungsmarketing
16
Relationship marketing
16
Critical Incident Technique
8
Emotion
8
Service failures
7
CIT
5
Service encounter
5
Co-creation
4
Customer experience
4
Customer service
4
Healthcare
4
Kundenservice
4
Lieferantenmanagement
4
Qualitätsmanagement
4
Supplier relationship management
4
Sustainability
4
China
3
Critical Incident Technique (CIT)
3
Dienstleistungssektor
3
Einzelhandel
3
Emotions
3
Entrepreneurship
3
Hotel industry
3
Hotellerie
3
Implementation
3
India
3
KMU
3
Kommunikation
3
Leadership
3
Lieferkette
3
Quality management
3
Retail trade
3
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Online availability
All
Undetermined
80
Free
8
Type of publication
All
Article
102
Book / Working Paper
6
Other
1
Type of publication (narrower categories)
All
Article in journal
56
Aufsatz in Zeitschrift
56
research-article
35
Thesis
3
review-article
3
Hochschulschrift
2
Article
1
Bibliographie
1
Conference paper
1
Konferenzbeitrag
1
case-report
1
viewpoint
1
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Language
All
English
98
Undetermined
7
German
4
Author
All
Baker, Melissa A.
2
Birkie, Seyoum Eshetu
2
Bott, Gregory
2
Burmeister, Anne
2
Dabhilkar, Mandar
2
Deller, Jürgen
2
Elliott, Dominic
2
Fong, Lawrence Hoc Nang
2
Forbes, Lukas P.
2
Georgiev, Andrijana Milosevic
2
Gleim, Mark
2
Good, Linda K.
2
Greer, Dominique A.
2
Grønhaug, Kjell
2
Hall, Juliet
2
Hamlin, Robert G.
2
Harris, Lloyd C.
2
Heine, Ina
2
Jääskeläinen, Maiju
2
Kaulio, Matti
2
Kim, Kawon Kathy
2
Kinnunen, Maarit
2
Latino, Kenneth C.
2
Latino, Robert J.
2
Manjeshwar, Sonia
2
Marinkovic, Valentina
2
Mikkelsen, Aslaug
2
Oddou, Gary
2
Osei-Frimpong, Kofi
2
Osland, Joyce
2
Owusu-Frimpong, Nana
2
Ponsignon, Frederic
2
Reynolds, Kate L.
2
Schmitt, Robert
2
Smart, Andi
2
So, Amy Siu Ian
2
Stauss, Bernd
2
Szkudlarek, Betina
2
Taylor, David W.
2
Tourish, Dennis
2
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Institution
All
Schmalenbach-Gesellschaft - Deutsche Gesellschaft für Betriebswirtschaft / Arbeitskreis Finanzierung
1
Université Paris-Dauphine (Paris IX)
1
Published in...
All
Journal of Services Marketing
12
European Journal of Marketing
3
European journal of marketing : EJM
3
International Journal of Contemporary Hospitality Management
3
European Journal of Training and Development
2
International journal of contemporary hospitality management
2
International journal of hospitality management
2
Journal of Business & Industrial Marketing
2
Journal of business research : JBR
2
Journal of financial services marketing : JFSM
2
Journal of service theory and practice : JSTP
2
Qualitative Market Research: An International Journal
2
Service business
2
Social Responsibility Journal
2
The TQM Journal
2
The journal of business & industrial marketing
2
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
1
ESPERIENZE D'IMPRESA
1
Economics Papers from University Paris Dauphine
1
EuroMed Journal of Business
1
European management journal
1
European management review : EMR
1
Gabler Edition Wissenschaft / Markt- und Unternehmensentwicklung
1
Global journal of business research : GJBR
1
Human resource development international : HRDI
1
Human resource development international : enhancing performance, learning and integrity
1
Information systems and e-business management : ISeB
1
International Journal of Event and Festival Management
1
International Journal of Operations & Production Management
1
International business review : the official journal of the European International Business Academy
1
International journal of business and globalisation : IJBG
1
International journal of business excellence
1
International journal of electronic customer relationship management : IJECRM
1
International journal of entrepreneurship and small business : IJESB
1
International journal of event and festival management
1
International journal of export marketing
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of public sector management
1
Journal of Air Transport Management
1
Journal of Business Ethics
1
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Source
All
ECONIS (ZBW)
58
Other ZBW resources
40
RePEc
6
BASE
2
USB Cologne (EcoSocSci)
2
EconStor
1
Showing
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109
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51
The role of ethnicity in domestic intercultural service encounters
Hamid Rizal
;
Jeng, Don Jyh-Fu
;
Chang, Hsin Hsin
- In:
Service business
10
(
2016
)
2
,
pp. 263-282
Persistent link: https://www.econbiz.de/10011722294
Saved in:
52
Consumer misbehaviour during professional service encounters
Keeffe, Dominique Alexi
-
2010
critical
incident
technique
(CIT) within 38 semi-structured in-depth interviews. The study was designed to develop a better …
Persistent link: https://www.econbiz.de/10009438183
Saved in:
53
Service experiences and dyadic value co-creation in healthcare service delivery : a CIT approach
Osei-Frimpong, Kofi
;
Wilson, Alan M.
;
Owusu-Frimpong, Nana
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 443-462
Persistent link: https://www.econbiz.de/10011400718
Saved in:
54
Defective co-creation : developing a typology of consumer dysfunction in professional services
Greer, Dominique A.
- In:
European journal of marketing : EJM
49
(
2015
)
1/2
,
pp. 238-261
Persistent link: https://www.econbiz.de/10010519468
Saved in:
55
Wahrnehmung, Bewertung und Bewältigung von subjektiven schwierigen Sprachhandlungssituationen im Einzelhandel : situationsbezogene Rekonstruktion der Perspektive der Auszubildenden...
Radspieler, Andrea
-
2015
Persistent link: https://www.econbiz.de/10011416257
Saved in:
56
Accounts of self-gift giving : nature, context and emotions
Pereira Heath, Teresa
;
Tynan, Caroline
;
Ennew, Christine T.
- In:
European journal of marketing : EJM
49
(
2015
)
7/8
,
pp. 1067-1086
Persistent link: https://www.econbiz.de/10011338813
Saved in:
57
Learning by bumping : pathways of dutch smes to foreign direct investment in Asia
Van Meeteren, Michiel
- In:
Tijdschrift voor economische en sociale geografie : TESG
106
(
2015
)
4
,
pp. 471-485
Persistent link: https://www.econbiz.de/10011341367
Saved in:
58
Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong
;
Shea, Linda
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
Saved in:
59
The micro-processes during repatriate knowledge transfer : the repatriates’ perspective
Burmeister, Anne
;
Deller, Jürgen
;
Osland, Joyce
; …
- In:
Journal of knowledge management
19
(
2015
)
4
,
pp. 735-755
Persistent link: https://www.econbiz.de/10011405547
Saved in:
60
Brand-switching in Nigerian banks : evidence from critical incidents
Njoku, Maria-Stella Etomchi
;
Nduka, Chinedum
;
Okocha, …
- In:
Global journal of business research : GJBR
9
(
2015
)
3
,
pp. 83-89
Persistent link: https://www.econbiz.de/10011384488
Saved in:
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