The role of ethnicity in domestic intercultural service encounters
Hamid Rizal, Don Jyh-Fu Jeng, Hsin Hsin Chang
| Year of publication: |
June 2016
|
|---|---|
| Authors: | Hamid Rizal ; Jeng, Don Jyh-Fu ; Chang, Hsin Hsin |
| Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 10.2016, 2, p. 263-282
|
| Subject: | Domestic interculturality | Service encounter | Ethnicity | Critical incident technique | Malaysia | Ethnische Gruppe | Ethnic group | Konsumentenverhalten | Consumer behaviour | Interkulturelle Kompetenz | Cross-cultural competence | Kulturelle Identität | Cultural identity | Interkulturelle Beziehungen | Cross-cultural relations | Dienstleistungssektor | Service industry | Dienstleistungsmarketing | Services marketing |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s11628-015-0267-0 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011722294