Search Results - subject:"Customer's Satisfaction"

Ante, S.E. - In: Human Resource Management International Digest 16 (2008) 6

Persistent link: https://www.econbiz.de/10014753055

Methods for evaluating hospital information systems: a literature review

Aggelidis, Vassilios P.; Chatzoglou, Prodromos D. - In: EuroMed Journal of Business 3 (2008) 1, pp. 99-118

Purpose – It is widely accepted that the use of information and communication technology (ICT) in the healthcare sector offers great potential for improving the quality of services provided, the efficiency and effectiveness of personnel, and also reducing organizational expenses. This paper...

Persistent link: https://www.econbiz.de/10014729623

Retail store branding in Turkey: its effect on perceived quality, satisfaction and loyalty

Gürbüz, Esen - In: EuroMed Journal of Business 3 (2008) 3, pp. 286-304

service quality and on customer satisfaction, the latter being the driver of perceived quality or at least a key determinant … both perceived service quality and customer satisfaction are influenced by a store's brand name, that the former is … influenced by the latter, and that a positive perception of service quality (but not the level of customer satisfaction …

Persistent link: https://www.econbiz.de/10014729633